Policies

Live Oak Med Spa is committed to providing exceptional service to our clients and your appointments are reserved specifically for you. We understand that things happen and life changes, however due to a sharp increase in “no-shows” we are strictly enforcing our 24-hour cancellation policy. As a new client, you will now be required to place a credit card on file to book your appointment. At your appointment you will be able to check out using any means you like or for your convenience you will be able to use the card on file.

All clients will receive an email reminder and a phone call the day before regarding upcoming appointments. Upon receiving confirmation messages, you have the option to modify your appointment at no additional charge.

Any “no-show” will result in a non-refundable charge to your credit card on file. The fee is $50.

Live Oak Med Spa Holiday Cancellation Policy

Effective immediately, all patients must provide 48 business hour notice to cancel or reschedule any appointment during the holiday season, including New Year’s, Easter, July 4th, Thanksgiving, and Christmas.

We strongly encourage you to familiarize yourself with our office hours to avoid cancellation fees. Failure to provide the required notice will result in the credit card on file being charged for the full amount of the scheduled service.

Thank you for your understanding and your cooperation!

We appreciate your understanding and look forward to seeing you at your appointment!